Pre-notification is required for:
Elective cardiac procedures
Cancer diagnosis or treatment (including medication)
Organ/tissue transplant services
Specialty medications (including infusions/injections given at home or in a doctor's office) require pre-notification to Navitus at 1.833.837.4306
Although pre-notification is not required for all procedures, it is requested.
Pre-notification does not guarantee eligibility or sharing.
To pre-notify or to check member or service eligibility, use our provider portal.
Providers can file EDI: Payer ID 59355
Mail Paper HCFAs or UBs:
PO Box 981652
El Paso, TX 79998-1652