As a self-pay patient, you are not limited by a network. You’re empowered with information to shop providers by quality and price. When you speak with providers, you simply tell them you are a self-pay patient and request a self-pay discount. If your procedure is expensive or complicated, Healthcare Bluebook will prompt you to notify the Navigation Team so we can guide and support you. For additional information about the Navigation Team please refer to the Navigation Team FAQ section.
What steps do I take when I need care?
First, members can access a telehealth provider at no cost for non-emergency needs including but not limited to: Allergies, Cold & Flu, Cough, COVID-19, Ear Pain, Headache, Insect Bites, Medication Refills, Pink Eye, Rash, Sinus Problems, Sore Throat, UTI (Adult Females, 18+), Yeast Infections, and more.
If your care requires more than telehealth, use the Member Center to search Healthcare Bluebook for care, notify the Navigation Team (when indicated), and submit bills.
What do I do if I have an urgent need and cannot wait for a telemedicine visit?
Start with the service you feel is most appropriate for your situation, whether urgent care or emergency room care.
In the event of emergency room care, you should pay the minimum amount at the time of service, set up a payment plan, and contact the Navigation Team.
For additional information about the Navigation Team please refer to the Navigation Team FAQ section.