Information for Medi-Share Members about the "Know Your Customer" Initiative
Update as of April 10, 2024. We will provide updates on this page as more information becomes available.
What is "Know Your Customer"?
Starting in April of 2024, Christian Care Ministry began a “Know your customer” or “KYC” review of member records. This is a due diligence process that is being conducted to verify member identity and access, and to monitor risk. Essentially, KYC ensures a member is who they say they are.
Compliance with KYC regulations helps prevent all kinds of fraud schemes and helps financial institutions comply with Anti-Money Laundering laws by putting in checks and balances to ensure clients/customers are not engaging in criminal activities while using their services.
Although Medi-Share is a health care sharing ministry and not a financial institution, all Medi-Share members have individual sharing accounts in a financial institution. These banks require periodic audits of member records to ensure member information is complete and accurate. Your confirmation and update of this information is required to continue your membership.
Yes, information is collected from every member household when they join Medi-Share and when the individual sharing accounts are established. However, a recent audit indicated that some information was missing or inaccurate within the membership. This initiative is to update member records as needed to satisfy the bank’s regulatory burden.
The request to update member information was sent via email using the information associated with your Medi-Share membership. However, you will also see a pop-up request for updates when you log into the Member Center. Simply log in as you normally do, and a pop-up window will instruct you on next steps.
A Member Center representative can help you correct missing information; however, if identity confirmation via ID scanning is required, you will need to take a photo with your ID and submit that electronically.
Some members may be asked to further verify their identity. If you are prompted, here is what you will be asked to do:
1. You will be prompted when logging into the Member Center to scan a QR code or go to the Vouched website to follow the instructions for the selfie.
2. Here are some helpful videos that will better explain what will be needed/expected: https://vimeo.com/vouchedid
A Driver's License, State-issued Photo ID, US Passport, or Permanent Resident Card will work.
https://docs.vouched.id/docs/recognized-ids
Once we receive the information, it is securely forwarded to the bank’s identity confirmation vendor who will ensure that your information is updated and meets the bank’s requirements.
Please complete these few short steps as soon as possible. You will receive notifications regarding this request until the necessary information is received.
*Healthcare Bluebook and Fair Price are trademarks of CareOperative LLC.
© 2024 Christian Care Ministry
Medi-Share is a nonprofit health care sharing ministry of Christian Care Ministry, Inc ("CCM"). Medi-Share members voluntarily share each other's medical expenses in accordance with guidelines adopted by the members and administered by CCM. Medi-Share is not insurance and is not regulated as insurance. Neither CCM nor any Medi-Share member assume any legal obligation to share in the payment of any medical expense incurred by another Medi-Share member. Medi-Share members are exempt from the individual mandate in the Patient Protection and Affordable Care Act. See 26 U.S.C §5000 A(d)(2)(B). Certain states expressly exempt from insurance regulation healthcare sharing ministries that, among other things, post a specific notice. Although Medi-Share does not rely on such express exemptions, Medi-Share has elected to publish theses notices. You can review the disclosure required for the state in which you reside: KY, MD, PA, WI - All Other States. - Click to view our privacy policy.