Information for Medi-Share Members about Medical Bill Processing
Update as of October 24, 2024. We will provide updates on this page as more information becomes available.
What You Need to Know as Members.
Change Healthcare, one of the vendors Medi-Share uses for bill processing, experienced a cyber security issue in February of 2024 that affected millions of customers across the country. Learn More Here.
To protect user data, they immediately isolated and disconnected the impacted systems, but doing so interrupted Medi-Share’s ability to submit bills electronically. This “pause” in medical bill sharing was a result of the vendor’s system outage, and not a result of Medi-Share’s ability or inability to facilitate sharing of medical bills.
As of April 4, 2024, Medi-Share fully resumed medical bill processing for electronically submitted (EDI) bills. Paper Provider bill submissions may still be delayed; therefore, we encourage providers to submit electronically when able.
As of May 10, 2024, Change Healthcare is currently working to determine the extent of the impact on their data as a result of this event. As this process may take months, UnitedHealth Group is providing free credit monitoring and identity theft protection for two years to anyone who could potentially be affected.
As we do not know at this time if any Medi-Share member data was compromised, we encourage members to take advantage of this FREE service to mitigate any potential risk. If and when we receive notification of a data breach from Change Healthcare/UnitedHealth Group, we will notify impacted members as required by law.
As of October 24, 2024, Change Healthcare is actively mailing out letters to all impacted individuals as a closeout to the issue. For more detailed information, visit this Healthcare Dive web page.
- Call the Change Healthcare Event Line: 866-262-5342 to talk to a representative who will explain the service provided by IDX
- If interested, the Change Healthcare Representative will transfer you to IDX (888-846-4705)
- You provide the information required for Enrollment: First and last name, address, phone number, and email address
- Enrollment happens immediately and information about setting up your login and activating the service is sent by email
- It is recommended that every adult member in your Medi-Share household sign up for this service
Change Healthcare, the vendor that Medi-Share uses for bill processing, experienced a cyber-attack on February 21, 2024. To protect user data, they immediately isolated and disconnected the impacted systems, but doing so halted their ability to serve thousands of insurers, as well as the members of Medi-Share. You can learn more about Change Healthcare and review their updates here.
Change Healthcare is a nationwide provider of services across the health system that makes clinical, administrative, and financial processes more efficient for payers, providers, and consumers.
Change Healthcare was the vendor CCM/Medi-Share used for bill processing, provider verification, to remit payments on behalf of members to providers along with an Explanation of Payment, and produce the Explanation of Sharing statements for all member bills.
No. The cybersecurity issue is specific to Change Healthcare.
As of March 18, 2024, medical claims software came back online through Optum Insight and CCM/Medi-Share was able to resume bill processing. A new vendor was selected for payments and preparation of the Explanation of Sharing statements.
At this time, bill processing has fully resumed, and remittance of payment to providers on behalf of members is back on track. This began in April, and as of May, the backlog of electronically submitted bills has been caught up. However, there may be a delay in processing and payment of bills that were mailed. Efforts to process those bills manually are underway and those should be processed soon.
The issue with Change Healthcare impacted tens of thousands of providers throughout the country. Most, if not all, should be aware of the work stoppage and delays caused by Change Healthcare shutting down its systems. If a provider sends you a late notice or bill due, you can explain that your healthcare sharing program, Medi-Share, was impacted by the Change Healthcare issue and that sharing resumed in April.
Although bill processing functionality has resumed, Change Healthcare has not yet resumed provider payment functionality. Without a definitive timeline, Medi-Share decided to pursue an alternative vendor to ensure a return to full bill sharing capabilities as soon as possible.
Payments to providers typically come from Medi-Share on behalf of other members’ sharing dollars. However, Maryland members are responsible for paying providers directly. For complete instructions for those living in Maryland, visit this page.
Checks will be distributed to you as soon as we are able to process them.
Medi-Share Value members are responsible for paying providers directly. For more information, log into your Member Center.
Reimbursement check distribution has fully resumed.
*Healthcare Bluebook and Fair Price are trademarks of CareOperative LLC.
© 2024 Christian Care Ministry
Medi-Share is a nonprofit health care sharing ministry of Christian Care Ministry, Inc ("CCM"). Medi-Share members voluntarily share each other's medical expenses in accordance with guidelines adopted by the members and administered by CCM. Medi-Share is not insurance and is not regulated as insurance. Neither CCM nor any Medi-Share member assume any legal obligation to share in the payment of any medical expense incurred by another Medi-Share member. Medi-Share members are exempt from the individual mandate in the Patient Protection and Affordable Care Act. See 26 U.S.C §5000 A(d)(2)(B). Certain states expressly exempt from insurance regulation healthcare sharing ministries that, among other things, post a specific notice. Although Medi-Share does not rely on such express exemptions, Medi-Share has elected to publish theses notices. You can review the disclosure required for the state in which you reside: KY, MD, PA, WI - All Other States. - Click to view our privacy policy.