Information for Medi-Share Members about Medical Bill Processing

What You Need to Know as Members.

Change Healthcare, one of the vendors Medi-Share uses for bill processing, experienced a cyber security issue in February of 2024 that affected millions of customers across the country. Learn More Here.

To protect user data, they immediately isolated and disconnected the impacted systems, but doing so interrupted Medi-Share’s ability to submit bills electronically. This “pause” in medical bill sharing was a result of the vendor’s system outage, and not a result of Medi-Share’s ability or inability to facilitate sharing of medical bills.

As of April 4, 2024, Medi-Share fully resumed medical bill processing for electronically submitted (EDI) bills. Paper Provider bill submissions may still be delayed; therefore, we encourage providers to submit electronically when able.

As of May 10, 2024, Change Healthcare is currently working to determine the extent of the impact on their data as a result of this event. As this process may take months, UnitedHealth Group is providing free credit monitoring and identity theft protection for two years to anyone who could potentially be affected.

As we do not know at this time if any Medi-Share member data was compromised, we encourage members to take advantage of this FREE service to mitigate any potential risk. If and when we receive notification of a data breach from Change Healthcare/UnitedHealth Group, we will notify impacted members as required by law.

As of October 24, 2024, Change Healthcare is actively mailing out letters to all impacted individuals as a closeout to the issue. For more detailed information, visit this Healthcare Dive web page.